Wonderful experience. My family accompanied me on a business trip and we were treated wonderfully from the moment we arrived. The manager Craig and his staff were fantastic and took care of us like family every moment of our extended, (almost one month) stay. Being away from home for work, for long periods of time is hard enough, but it's a wonderful experience when you are made to feel at home and taken care of like family during your stay. And that was our experience exactly. The accommodations were excellent but the management and staff took our experience over the top. I will always make them my choice stay when in the area for business or personal reasons. Thanks guys for everything.
We stayed 2 nights with two small dogs. The dog policy is nice. However, our room was dirty and gross. The sheets on one bed had stains and dirt on them, the wall in the bathroom had mold all around the ceiling and even coming down it at one spot and the shower head was coated and looked like it hadn't been cleaned in a long time, and each day we had to get the key card redone to get into the room and the remote didn't work half the buttons/actions for the TV. When checking in, the lady behind the counter was clearly out of it and looked like she hadn't slept in days and complained about being tired. When going to get our key card re-activated, the guy on staff was actually sitting on the floor sleeping behind the counter! The first time we stayed a year ago it was nice but this time was gross and disappointing.
Toilet looked like it hadn't been cleaned well in months. Tub/shower was dirty. Bathroom floor was disgusting. Corners and edges of room were dirty. Smelled poorly. My concern began as soon as we walked away from the front desk. Hallways were dirty. The only bright spot was the nice and helpful front desk employee. We have had good experiences with Comfort in but NOT HERE. Couldn't wait to get out of here the next morning.
We were very disappointed with our stay the night of 7/15/17. If we hadn't been so exhausted from a long day of driving with young children, we would have asked for our money back and moved to a different hotel.
On September 19, 2017 I arrived early in the morning around 6:30am, after 20+ hours on Amtrak trains, at the Hampton Inn in Garden City, KS to find out that they were completely full and even though I had a reservation I would not be able to check in until after noon. The front desk attendant hesitantly said that I could wait in the lobby if I wanted to. I did not feel welcomed by him at all. I then saw the Comfort Inn sign across the way and called. Michelle answered and was so nice and sweet when I explained my situation and requested a room to check into. She said “sure, we have rooms available, come on over and we’ll get you set up”. I immediately canceled my reservation at the Hampton Inn and made my way across the road to the Comfort Inn. After such a long trip, Michelle was like an angel to me. She was so pleasant and understanding. She checked me in and let me know that they had breakfast available there in the lobby and that I was welcome to enjoy it. Within a few minutes I was safe and sound in my room where I could relax and get some much needed rest. Michelle was there for me in my time of need. The Comfort Inn was true to its name, comforting in every way! I was impressed with the neatness and cleanliness of the hotel as well.
Hands down staff was amazing the manager consistently checked up on me when he'd see me and front desk people were very personable! Nothing but smiling faces! the rooms were very clean and many amenities! Thank you guys for a great stay while on business trip!!!!
Comfort Inn is a US Lodging based in Garden City, Kansas. Comfort Inn is located at 2608 E Kansas Ave, Garden City, KS 67846, USA.
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